Contact Us
We'd love to hear from you!
Whether you have a question about our courses, need technical support, want to provide feedback, or just want to say hello, our team at Bits & Pixels is here to help. We value your input and strive to respond to all inquiries as quickly as possible.
Get In Touch
Whatsapp (Recommended)
You can reach us by whatsapp at: +20 010 3163 4503
For general inquiries, course questions, technical support, or any other matters, please email us at:
We typically respond to emails within 24-48 hours during business days. For urgent matters, please mention "URGENT" in the subject line.
Phone
You can reach us by phone at:
Our phone support is available during business hours (Sunday to Thursday, 9:00 AM - 5:00 PM GST). If you call outside of these hours, please leave a message and we'll get back to you as soon as possible.
Address
Bits and Pixels
Nasr City,
Cairo, Egypt
What Can We Help You With?
Course Information
Have questions about a specific course? Want to know which course is right for your skill level? Need help choosing between different learning paths? We're here to guide you toward the best course for your goals.
Technical Support
Experiencing technical issues accessing your course? Having trouble with video playback or course materials? Need help with your account? Our technical support team is ready to assist you.
When contacting us about technical issues, please include:
- A description of the issue
- The course name (if applicable)
- Your device and browser information
- Any error messages you've received
- Screenshots if possible
Billing and Payments
Have questions about billing, need an invoice, or experiencing payment issues? Contact us with your order details and we'll assist you promptly.
Refund Requests
If you're not satisfied with your course purchase, we offer a 7-day money-back guarantee. To request a refund, please email us with:
- Your full name
- The email address used for purchase
- The name of the course(s) you wish to refund
- Your order number or transaction ID
- The date of purchase
For more information, please visit our Refund Policy page.
Partnership Opportunities
Interested in partnering with Bits & Pixels? Whether you're an educator, content creator, or business looking to provide training for your team, we'd love to hear from you. Please reach out at business@bitsnpixels.io to discuss potential collaboration opportunities.
Media Inquiries
Press or media inquiries? Looking for interviews or information about our company? Please contact us at our general email address with "MEDIA INQUIRY" in the subject line, and send the email to: business@bitsnpixels.io
Feedback and Suggestions
We're always looking to improve our courses and platform. Your feedback is invaluable to us. If you have suggestions for new courses, features you'd like to see, or general feedback about your experience, we're all ears!
Follow Us
Stay connected with Bits & Pixels on social media for the latest course updates, programming tips, industry news, and more:
Facebook: facebook.com/bitsnpixels.io
Instagram: instagram.com/bitsnpixels.io
YouTube: youtube.com/@bitsnpixels-io
Response Times
We strive to respond to all inquiries as quickly as possible:
Email inquiries: 24-48 hours during business days
Technical support: 24-48 hours, priority given to urgent issues
Refund requests: 2-3 business days for review and processing
Phone calls: Immediate during business hours, or within 24 hours for voicemail messages
Our Commitment to You
At Bits & Pixels, your satisfaction is our priority. We're committed to providing excellent customer service and support throughout your learning journey. Every inquiry is important to us, and we'll do our best to address your concerns promptly and professionally.
Don't hesitate to reach out - we're here to help you succeed!